Reference

What You Agree To When You Use doyanto

These terms set out how your account works, what data we hold, and what rules apply when you access the platform from Indonesia.

Account TermsPrivacy and DataCookie PolicyJurisdiction NoticeDANA / OVO / GoPay Wallet Rules
doyanto What You Agree To When You Use doyanto
CONTACT LEGAL TEAM

Reach Us About Any Legal or Policy Question

Live Chat Open the chat widget from any page on doyanto. Our team handles account, legal and wallet queries directly — no email queues, no bots for the first reply.
Email Support Send detailed policy or account-data questions to our support address. Responses cover your specific query rather than a copy-pasted template.
Account Help Page The help section inside your account dashboard lists common legal and wallet-verification steps. Check there first for quick answers about DANA, OVO or GoPay linking.
DATA AND SECURITY

How We Handle Your Data and Account Security

Data We Collect

We collect registration details, wallet identifiers for DANA, OVO and GoPay, and session activity. We do not sell this data to third parties or use it for unrelated marketing.

Cookie Use

Cookies keep your session active and remember your preferred language and payment method. You can adjust cookie preferences in your browser settings at any time without losing your account.

Account Retention

We retain account records for as long as required by applicable rules. If you request deletion, we action it within a reasonable period, subject to any legal hold obligations that apply.

Requesting Changes

To correct, export or delete your account data, contact support via live chat or email with your registered wallet number. Identity verification is required before any change is processed.

Common Legal Questions About Your doyanto Account

These answers cover the questions we hear most about account terms, data rights and wallet rules. If yours is not here, live chat is the fastest route to a straight answer.

Availability depends on local law and your region. You should confirm that access is permitted under the rules that apply to your location before opening or continuing to use the account.

We apply a same-wallet rule — DANA to DANA, OVO to OVO, GoPay to GoPay — to verify that funds return to the account owner. This is a fraud-prevention step, not a restriction on how much you withdraw.

Contact support via live chat or email and provide your registered wallet number. After identity verification, we send a summary of the personal data held on your account.

Yes. Submit a deletion request through support. We process it within a reasonable period, except where a legal hold requires us to keep specific records — we will tell you if that applies.

We publish the updated terms on this page with a revised date. Continuing to use the platform after that date means you accept the new version. We recommend checking this page periodically.

Wallet and account names must match for withdrawals to clear. Contact support before depositing so we can flag the mismatch and advise you on the verification step needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.