Reference

What You Agree To When You Use doyanto

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how you fund your wallet with DANA, OVO, or GoPay to how we handle account disputes.

DANA, OVO & GoPay acceptedAccount-based access onlyIndonesia-eligible regionsSubject to local law
doyanto What You Agree To When You Use doyanto
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear — or if a wallet transaction like a GoPay deposit or OVO withdrawal isn't reflecting what you agreed to — contact our support team directly. We handle terms-related queries through the channels below, and our team can clarify any clause, confirm account status, or document a formal dispute on your behalf.

Team online

Live Chat

Start a chat from your account dashboard. Our team handles terms clarifications, account queries, and wallet transaction disputes for DANA, OVO, and GoPay.

Email Support

Send a detailed message to our support address for written confirmation of any terms interpretation, account action, or formal escalation request.

Help Centre

Our help centre holds the current version of these terms alongside account management steps — bookmark it so you always reference the version in effect.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

We apply these terms consistently across every account, whether you're in Bandung or anywhere else in an eligible Indonesia region. Here's how we manage the four areas your account depends on most.

Account Security

Access to your account is protected by OTP verification at login. Never share your PIN or OTP with anyone — we will never ask for it through chat or email.

Wallet Verification

Your DANA, OVO, or GoPay wallet must match the name on your registered account. Mismatched wallet details can delay or block withdrawal processing under these terms.

Data Retention

We retain account records, transaction logs, and session data for as long as required by applicable regulation. You may request a summary of your data through our support team.

Requesting Changes

To update account details — name, registered phone number, or linked wallet — submit a verified request via live chat. Changes take effect after identity confirmation is complete.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering wallet use, account access, disputes, and what happens when terms change.

Yes. Any transaction processed through DANA, OVO, or GoPay on your doyanto account falls under these terms. Wallet-specific refund rules from your e-wallet provider may also apply alongside ours.

We post the updated version on this page. Continuing to use your account after the update date means you accept the revised terms. We recommend checking this page periodically.

Yes. We may suspend or close accounts that breach these terms — including fraudulent activity, misuse of wallet transfers, or providing false registration details. You'll be notified where possible.

Contact our support team via live chat first. Provide your transaction reference, the wallet used — DANA, OVO, or GoPay — and the amount. We log and review each case before escalation.

Where local Indonesian law conflicts with any part of these terms, local law takes precedence. Access to doyanto and its features is only available where permitted under local law in your region.

Submit a data request through our support team via live chat or email. We will provide a summary of your account records and transaction history as required under applicable data rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.